At rk99, protecting your personal information is our highest priority. This Privacy Policy clearly outlines what data we collect, why we collect it, and how it is stored.
A quick overview of the key pillars of our security framework
All your data is transmitted and stored using 256-bit SSL encryption. No third party can read your information.
Rk99 never sells your personal information to third parties. Your data is used solely to improve our services.
Your identity verification documents are stored with the highest level of security and can only be accessed by authorized personnel.
You can request to view, correct, or delete your information at any time. Your data belongs to you.
We're transparent about which cookies we use and why. You can disable specific cookies at any time.
Rk99's systems undergo regular independent security audits to ensure your data remains protected at all times.
Rk99 (hereinafter referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the rk99.ws website or our mobile application, how we use that information, and the steps we take to keep it secure.
This privacy policy forms part of rk99's terms and conditions. Please read it carefully before using the platform. By using our services, you are deemed to have accepted this privacy policy.
This policy has been written in plain English with our Bangladeshi users in mind, so every member can fully understand it. If you have any questions, our support team is always ready to help.
In brief: Your information is used solely to provide our services. We do not sell your data or share it with third parties unnecessarily.
Rk99 collects the following types of information from you. We only gather what is strictly necessary to operate our services properly.
| Data Type | Details | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Account Creation & KYC Verification |
| Contact Information | Email address and mobile number | Account Communications & Security |
| Payment Information | Mobile banking number, transaction history | Deposit & Withdrawal Processing |
| Identity Documents | Copy of NID, passport, or driving licence | KYC Verification & Legal Obligations |
| Usage Data | Betting history, login times, and features used | Service improvement and fraud prevention |
| Device Information | IP address, device model, and operating system | Security verification and technical support |
Your full credit card or bank account details are never stored. Payment information is only used in encrypted form during transaction processing.
Rk99 collects your information through several methods. You will always know in advance how each method works:
Rk99 uses your information only for legitimate and necessary purposes. Our core purposes are:
Important: Your information is never sold to advertisers or third-party companies. If you no longer wish to receive marketing communications, you can unsubscribe at any time.
Rk99 uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security verification | Until the session ends |
| Functional Cookies | Remembering your preferences and settings | 1 year |
| Analytics Cookies | Website usage analysis and improvement | 6 months |
| Security Cookies | Fraud Prevention & Unauthorized Access | 30 days |
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working properly.
Rk99 retains your information only for as long as necessary. Retention periods vary depending on the type of data:
After the retention period, data is securely deleted or anonymized so it can no longer be identified.
Rk99 follows the highest industry security standards to keep your data safe. Our security measures include:
What you should do: Use a strong password for your account, keep 2FA enabled, and report any suspicious activity to us immediately.
In the event of a data breach, we will notify affected members within 72 hours and take all necessary action.
As an rk99 member, you have the following rights over your personal information:
You have full control over your data at rk99
You can request to view all the information rk99 holds about you at any time.
You can request corrections if any of your information is inaccurate.
You may request deletion of your personal data under certain conditions.
In certain circumstances, you can request that the processing of your information be temporarily paused.
You can request to download your information in a structured format.
You may withdraw your consent to marketing communications or optional data processing at any time.
To exercise these rights support@rk99.ws to reach us by email. We will respond within 30 business days.
Rk99 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and no one under 18 is permitted to create an account.
If we are notified that a minor's information has been collected by mistake, we will promptly delete that information and close the associated account.
If you suspect someone you know who is underage is using rk99, please support@rk99.wsto let us know.
Rk99 may update this privacy policy from time to time. For any significant changes, we will:
Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. We encourage you to review it whenever changes are made.
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
Our privacy team typically responds within 2–3 business days. For urgent security matters, please reach out via live chat.
Our support team speaks Bangla. Every question you have will be answered in clear, simple language.
We are committed to protecting your privacy. Over 5 million Bangladeshi members already trust us — join today and enjoy a safe experience.